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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Shipping fees are a $8.95 per package. Product will be delivered via one of the following: USPS, UPS, FedEx, DHL. Delivery times may range from 7 to 21 days.
- Privacy & Security
- Personal information is handled with care and will not be disclosed to any parties not directly involved in the order fullfillment process.
- Returns & Replacements
- Return and replacement policies will be contingent upon the specific product, the date of the order, and the reason for return/exchange. An RMA (Return Merchandise Authorization) issued by our office must accompany all returns. Delivery of physical product that is not accompanied by a valid RMA will be refused.
- Ordering
- Orders are typically placed using the ecommerce shopping cart system on this website. In some instances, customers may deliver a purchase request via email or phone.
- Payment, Pricing & Promotions
- A major credit card, such as Visa or Mastercard, is typically used for processing payment. Credit card transactions are processed via Pay Pal . Pricing is as displayed in the ecommerce website, however, in the event that a product price has been incorrectly displayed, the cost for purchasing that product will be adjusted.
- Viewing Orders
- If you registered with our ecommerce system when you checkout, you will receive an email with a summary of your order information, and a link to login to our ecommerce customer system and view your order information.
- Updating Account Information
- If you registered with our ecommerce system when you checkout, you will have created an account in our ecommerce customer system. You can change some of this information by logging into the system.
